Privacy Policy

Last updated: 11/01/24
 

This Privacy Policy explains how Ageless Hair Restoration of New England (“we,” “us,” or “our”) collects, uses, and shares your personal information when you visit, use our services, or make a purchase from www.AgelessHairRestoration.com (the “Site”) or otherwise communicate with us (collectively, the “Services”). “You” and “your” refer to any user of our Services, whether you are a customer, website visitor, or another individual whose information we handle under this Privacy Policy.

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Changes to This Privacy Policy

We may update this Privacy Policy periodically, to reflect changes in our practices or for other operational, legal, or regulatory reasons. Updates will be posted on the Site, and we will adjust the “Last updated” date accordingly.

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How We Collect and Use Your Personal Information

The types of information we collect vary based on your interaction with us. In addition to the specific uses listed below, we may use information we collect to communicate with you, provide the Services, comply with applicable laws, enforce terms of service, and protect our rights and the rights of our users or others.

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What Personal Information We Collect

The personal information we collect depends on your interaction with our Site and Services. When we refer to “personal information,” we mean information that identifies, relates to, describes, or can be associated with you. Here are the main types of personal information we collect:

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Information We May Collect Directly from You:

• Contact details: Name, address, phone number, email.

• Order information: Name, billing and shipping address, payment confirmation, email, and phone number.

• Account information: Username, password, security questions.

• Shopping information: Items viewed, added to cart, or added to a wishlist.

• Customer support information: Any information you provide through our Services or communications with us.

Certain features may require you to provide specific information. If you choose not to provide this information, it may prevent you from accessing these features.

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​Information Collected through Cookies

We automatically gather information about your interaction with the Site (“Usage Data”) through cookies, pixels, and similar technologies. Usage Data may include information on how you access and use the Site, device and browser information, network connection details, IP address, and related interaction data.

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Information Obtained from Third Parties

We may also receive information about you from third parties, such as:

• Service providers: Companies that support our Site and Services.

• Payment processors: Providers who collect payment information for processing your orders.

We may also collect information through online tracking technologies, including pixels, web beacons, and cookies. Information obtained from third parties will be handled as described in this Privacy Policy.

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How We Use Your Personal Information

• Providing Services: We use your information to fulfill our contractual obligations, process payments, manage your account, arrange shipping, and handle returns.

• Marketing and Advertising: We may use your information for promotional purposes, such as sending marketing emails or showing ads.

• Security and Fraud Prevention: We use your information to detect and address potential fraud or malicious activity.

• Customer Support: We use your information to respond to inquiries and improve our Services.

Cookies

Our Site uses cookies to enhance your experience and improve our Services. You can set your browser to block cookies, but this may limit some functionalities. 

How We Disclose Personal Information

We may disclose personal information to third parties under the following circumstances:

• Service providers: For services like IT management, payment processing, data analytics, customer support, and order fulfillment.

• Business and marketing partners: To provide services and ads.

• With your consent: When you allow us to share your information.

• Corporate affiliates: Within our corporate group for operational purposes.

• Business transactions: In the event of a merger or other business transactions, or to comply with legal obligations.

User-Generated Content

Our Site may allow you to post content, such as product reviews, which may be public and accessible by others. We are not responsible for the privacy or security of any information you make publicly available.

Third-Party Links

Our Site may link to third-party websites or services. We are not responsible for the privacy practices of these third parties and encourage you to review their privacy policies.

Children’s Data

Our Services are not intended for children, and we do not knowingly collect information from children. If a child has provided personal information, parents or guardians may contact us to request its deletion.

Security and Retention of Information

We implement reasonable security measures to protect your personal information but cannot guarantee complete security. Retention periods vary depending on the nature of the information and legal requirements.

Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including the right to access, delete, correct, and transfer your information. You may also have the right to restrict processing or withdraw consent. To exercise your rights, please contact us.

Complaints

If you have concerns about our handling of your information, please contact us. If unresolved, you may have the right to file a complaint with your local data protection authority.

International Users

Your information may be transferred outside your country, including to the U.S. If transferred from Europe, we use recognized data transfer mechanisms to ensure adequate protection.

Contact Us

For questions or to exercise your rights, please call (207) 805-1103 or email us at info@AgelessHairRestoration.com.

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